Privacy Policy
Your Privacy. Our Responsibility.
We are committed to protecting your data, respecting your privacy, and being transparent about how information is handled across our platform.
Our Commitment
We take your privacy seriously. This policy explains how Africala collects, uses, stores, and protects your personal information when you use our communication services.
Information We Collect
Account Information
Name, email, phone number, business and billing details.
Usage Data
API requests, delivery reports, logs and analytics.
Message Content
Temporarily stored for delivery and automatically deleted.
Technical Data
IP addresses, devices, browser types, authentication tokens.
How We Use Your Information
- Provide and improve our services
- Process billing and transactions
- Send security alerts and updates
- Customer support and troubleshooting
- Fraud detection and abuse prevention
- Legal compliance and enforcement
Security Measures
Encryption
TLS 1.3 in transit, AES-256 at rest
Access Control
Role-based access with MFA
Monitoring
24/7 security and intrusion detection
Compliance
GDPR-aligned infrastructure
Data Sovereignty
Your data stays in Africa. We operate data centers in Lagos, Nairobi, Johannesburg, and Cairo. Data is not transferred internationally without your consent.
Your Rights
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Data portability
Contact
Email: [email protected]
Head Office: 6955 Haile Selassie Avenue, Lusaka, Zambia
Congo Office: 150, av. KASA VUBU, C/Kintambo, V/Kinshasa, P/Kinshasa
We may update this policy periodically. Continued use of Africala services implies acceptance of any updates.
Explore Our Services
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