Terms & Conditions

Introduction

These Terms of Service govern your use of Africala's communication services. By accessing or using our services, you agree to be bound by these terms.

Service Description

Africala provides enterprise communication services including SMS messaging, voice calls, and WhatsApp Business API across Africa. Our services are designed for business use and must comply with all applicable laws and regulations.

Account Registration

Provide accurate and complete registration information
Maintain confidentiality of account credentials
Notify us of unauthorized account access
Business verification may be required

Acceptable Use Policy

Prohibited Activities

Spam or unsolicited messaging
Fraudulent or misleading content
Illegal content or activities
Harassment or abusive behavior
Malware or malicious code distribution
Phishing or identity theft attempts
Adult content restricted to minors
Intellectual property violations

Pricing & Payment

Pay-as-you-go pricing based on successful deliveries
Rates vary by country and service
Postpaid invoices due immediately
Prepaid accounts require balance
30 days notice for pricing changes

Service Level Agreement

Delivery Rate

99.7% SMS delivery across Africa

Uptime

99.9% API uptime

Support

24/7 enterprise support

Credits

Service credits for SLA breaches

Data Protection & Privacy

We process your data in accordance with our Privacy Policy and applicable data protection laws. Message content is stored only for delivery purposes and deleted after successful transmission.

Intellectual Property

All software, APIs, documentation, and services are owned by Africala and protected by intellectual property laws. You may not copy or reverse engineer our services.

Limitation of Liability

To the maximum extent permitted by law, Africala is not liable for indirect or consequential damages. Liability is limited to fees paid in the prior three months.